Who we are
KJ-SQUARE is an independent store based in Toronto, Canada. We sell Customized keyboards, mice, mousepads and audio gear, and we ship across Canada. This policy explains what personal information we collect when you shop with us, why we collect it, and what you can ask us to do with it. It follows Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Questions? Write to us at support@horatio.cn.
What we collect
When you place an order we collect your name, email address, billing and shipping address, phone number, and the contents of your order. We also record the IP address and browser your order was placed from, which we use to detect fraudulent orders. If you create an account, we store your email address, a hashed password, your order history and any addresses you save. If you contact us, we keep the message and our reply.
Why we collect it
We use your information to take payment, pack and ship your order, send order and delivery updates, answer your questions, prevent fraudulent orders, and meet our legal and tax obligations. We do not use your order details for advertising, and we do not sell or rent your personal information to anyone.
Payment information
We never see or store your full card number. When you pay by card, the details go directly to our payment provider, which is certified to handle them, and we only receive confirmation that the payment succeeded. When you choose cash on delivery, no payment information is collected online at all.
Shipping and delivery
To deliver your order we share your name, shipping address and phone number with the carrier handling the shipment, such as Canada Post. Carriers use this information only to deliver your parcel and to provide tracking updates.
Cookies
We use a small number of cookies that the store needs in order to work: they keep your cart together while you browse, remember that you are signed in, and help us show the site in the language you chose. We do not currently run advertising or analytics trackers. If that changes, this section will say so, and where the law requires it we will ask for your consent first.
Third-party services
We share the minimum information necessary with the companies that help us run the store: our payment provider (currently WooPayments) to process payments, our hosting provider to run and secure the website, our shipping carriers to deliver orders, and our email provider to send order confirmations and shipping updates. Each of them receives only what they need to carry out that task.
How long we keep it
Order records are kept for six years, which is how long Canadian tax rules require us to keep them. Account information is kept while your account is open, and is deleted when you ask us to close it. Messages you send us are kept for two years.
Your rights
You can ask us what personal information we hold about you, ask us to correct anything that is wrong, ask us to delete information we no longer need, and withdraw your consent to our holding it. Write to support@horatio.cn and we will respond within 30 days. If you are not satisfied with our answer, you may complain to the Office of the Privacy Commissioner of Canada.
Security and breach notification
We protect your information with encrypted connections (HTTPS) for everything you send us, access controls on the systems that store it, and routine updates that keep the store current. If a breach ever put you at real risk of significant harm, we would notify you and the Office of the Privacy Commissioner of Canada, as the law requires.
Minors
Our store is not intended for children under 13, and we do not knowingly collect their information. If you believe a child has given us personal information, write to us and we will remove it.
Changes and how to reach us
We may update this policy as the store changes. The date below always shows the latest version. For anything to do with your personal information, write to support@horatio.cn.
Last updated: 22 September 2026.